Versand

Shipping and Delivery Policy

Effective Date: July 25, 2026
Last Updated: September 7, 2026

This Shipping and Delivery Policy applies to orders placed through dqdim, an online store operated by Danfoss Distribution II A/S.

This policy explains where we deliver, shipping costs, order processing times, estimated transit times, tracking, customs, delivery delays, and how to contact us regarding a shipment.

1. Delivery Area

We currently sell and deliver to addresses in the following countries:

  • Spain

  • Portugal

  • Poland

  • Czech Republic

  • Slovakia

  • Slovenia

  • Bulgaria

  • Greece

  • Romania

  • Austria

  • Italy

  • Croatia

  • Estonia

  • Lithuania

  • Latvia

  • Germany

Orders can only be delivered to locations supported by our available shipping carriers.

Additional delivery destinations may be added in the future depending on logistics availability.

2. Shipping Cost

We offer:

Standard Shipping: Free

There is no minimum order value required for free standard shipping unless otherwise clearly stated on our website.

Any applicable shipping charge will be displayed during checkout before the customer completes the order.

3. Order Processing Time

Orders are normally processed within:

3–5 business days

Processing time begins after the order and payment have been successfully received and confirmed.

Order processing may include:

  • Payment verification

  • Order verification

  • Product preparation

  • Packaging

  • Shipping preparation

  • Handover arrangements with the carrier

Our normal processing days are:

Monday to Friday, excluding public holidays.

Orders placed on weekends or public holidays will generally begin processing on the next available business day.

During periods of unusually high order volume, processing may take longer than usual.

4. Estimated Transit Time

After an order has been processed and dispatched, the estimated transit time is:

5–8 business days

Transit time begins after the package has been handed over for shipment.

Delivery times are estimates and may vary depending on the destination and circumstances affecting the carrier or transportation network.

5. Estimated Total Delivery Time

The estimated total delivery timeframe consists of the processing time plus the estimated transit time:

Processing Time: 3–5 business days
Transit Time: 5–8 business days
Estimated Total Delivery Time: 8–13 business days

These timeframes are estimates only and are not guaranteed delivery dates.

Actual delivery may be affected by:

  • Destination country

  • Carrier capacity

  • Public holidays

  • Weather conditions

  • Customs procedures

  • Local delivery conditions

  • Peak shopping periods

  • Transportation disruptions

  • Other circumstances outside our reasonable control

6. Shipping Methods and Carriers

Orders are shipped using standard parcel delivery.

Depending on the destination and logistics availability, carriers may include:

  • UPS

  • FedEx

  • Other suitable parcel delivery providers

The carrier used for a particular order may depend on:

  • Delivery destination

  • Package size and weight

  • Service availability

  • Local carrier coverage

  • Operational requirements

The use of a particular carrier is not guaranteed unless specifically confirmed for the individual order.

7. Order Tracking

When tracking is available, customers will receive shipment information after the order has been dispatched.

Tracking information will normally be sent to the email address provided when the order was placed.

Tracking details may take approximately:

24–72 hours after dispatch

to become active or display the first carrier update.

Temporary delays in tracking updates may occur during:

  • Public holidays

  • Peak shipping periods

  • High carrier volumes

  • Carrier system updates

  • International transportation

A delay in tracking information does not necessarily indicate that the shipment has been lost or has not been dispatched.

If tracking information has not updated for an extended period, please contact us.

8. Delivery Delays

We make reasonable efforts to process and deliver orders within the estimated timeframes stated in this policy.

However, delivery may occasionally be delayed due to circumstances outside our reasonable control.

Possible causes include:

  • Severe weather

  • Customs inspections

  • Transportation disruptions

  • Carrier delays

  • Public holidays

  • High seasonal shipping volumes

  • Local delivery network disruptions

  • Incorrect or incomplete delivery information

If your order is delayed, please contact us so that we can review the available tracking and shipment information.

Estimated delivery times do not affect any mandatory rights you may have under applicable consumer protection laws.

9. Shipping Address and Customer Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please check the following information carefully before completing checkout:

  • Recipient name

  • Street address

  • House or apartment number

  • Postal code

  • City

  • Country

  • Telephone number

  • Other information required for delivery

If you discover an error after placing an order, please contact us as soon as possible.

We will attempt to correct the information before shipment where operationally possible.

Once an order has already been dispatched, changes to the delivery address may no longer be possible.

10. Order Changes and Cancellations

Before Dispatch

If you need to change or cancel an order, please contact us as soon as possible.

Before dispatch, we may be able to assist with requests concerning:

  • Delivery address

  • Product selection

  • Product quantity

  • Order cancellation

  • Other order information

Whether a change can be completed depends on the current processing status of the order.

After Dispatch

Once an order has been dispatched, it may no longer be possible to cancel or modify the shipment.

If you wish to return a product after receiving it, please follow our applicable Return and Refund Policy.

Nothing in this section limits statutory cancellation or withdrawal rights available under applicable consumer law.

11. Customs, Duties and Taxes

International shipments may be subject to customs procedures or other import requirements imposed by the destination country.

Depending on the destination and applicable law, this may include:

  • Import duties

  • Customs charges

  • Import taxes

  • Local handling fees

  • Other charges imposed by competent authorities

Where applicable, the treatment of such charges depends on the destination, applicable law, and the terms presented during the purchase process.

Danfoss Distribution II A/S does not independently determine customs duties or taxes imposed by government authorities.

Customers may contact the relevant customs authority in their destination country if they require additional information regarding possible import requirements.

12. Lost Packages

If your package has not arrived within the estimated delivery timeframe, please first review the available tracking information.

If the tracking information does not resolve the issue, contact us with:

  • Your order number

  • Customer name

  • Delivery address

  • Available tracking information

We will review the available shipment information and, where appropriate, contact the relevant carrier.

If a shipment is confirmed as lost, the matter will be handled in accordance with applicable consumer law and our relevant store policies.

13. Damaged or Incorrect Deliveries

Please inspect your order after delivery.

If your order arrives:

  • Damaged

  • With a damaged product

  • With an incorrect product

  • With missing items

please contact us as soon as reasonably possible.

Please provide:

  • Your order number

  • A description of the issue

  • Photographs of the product

  • Photographs of the packaging, where relevant

This information helps us review the issue and determine an appropriate solution.

Depending on the circumstances, this may include replacement, return, refund, or another remedy available under applicable law.

14. Contact Information

If you have questions about shipping, tracking, delivery, customs, delayed packages, or an existing order, please contact us.

Store / Trade Name:
dqdim

Legal Company Name / Store Operator:
Danfoss Distribution II A/S

Registered Business Address:
Nordborgvej 81 Lunden
6430 Nordborg
Denmark

Email:
blossomjezek@gmail.com

Phone:
+45 52 84 17 63

Company Registration Information

CVR Number:
41400749

P-Number:
1025882535

Industry Code:
521000 – Warehousing and storage

Registration / Start Date:
May 20, 2020

Country of Registration:
Denmark

Registration Authority:
Danish Business Authority (Erhvervsstyrelsen)

Company Document Issue Date:
July 11, 2026

This Shipping and Delivery Policy applies to eligible orders placed through dqdim, operated by Danfoss Distribution II A/S.