Servicevilkår

Terms of Service

Last Updated: September 7, 2026

Overview

Welcome to dqdim, an online store operated by Danfoss Distribution II A/S.

These Terms of Service (“Terms”) govern your access to and use of the dqdim website, online store, products, features, content, tools, and related services (collectively, the “Services”).

Throughout these Terms, “we,” “us,” and “our” refer to Danfoss Distribution II A/S, the legal entity operating dqdim.

By visiting our website, placing an order, creating an account, or otherwise using our Services, you agree to be bound by these Terms and the policies referenced herein, including our Privacy Policy and Return and Refund Policy.

If you do not agree with these Terms, please do not access or use the Services.

SECTION 1 – ACCESS AND ACCOUNT

By using the Services, you confirm that you are legally capable of entering into a binding agreement under the laws applicable in your place of residence.

When using certain features of our Services, including placing an order or creating an account, you may be required to provide information such as:

  • Your name.

  • Email address.

  • Telephone number.

  • Billing address.

  • Shipping address.

  • Payment information.

  • Other information reasonably required to provide the Services.

You agree that the information you provide will be accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

You must not sell, transfer, assign, or provide unauthorized access to your account.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to ensure that product descriptions, photographs, specifications, and other product information displayed through our Services are accurate.

However, the actual appearance of a product may vary slightly from its online representation due to factors including:

  • Screen settings.

  • Device characteristics.

  • Lighting conditions.

  • Manufacturing variations.

  • Product updates.

We may update product descriptions, specifications, prices, availability, or other information when necessary.

We may also limit quantities or discontinue a product, subject to applicable consumer protection laws.

Nothing in this section affects any statutory rights that cannot legally be excluded or limited.

SECTION 3 – ORDERS

When you place an order through dqdim, you are making an offer to purchase the products included in your order.

Receipt of an order does not necessarily constitute final acceptance.

An order will generally be considered accepted once payment has been successfully processed or authorized and we have confirmed acceptance of the order.

We may reject or cancel an order where reasonably necessary, including in cases involving:

  • Product unavailability.

  • Incorrect product information.

  • Obvious pricing errors.

  • Payment failure.

  • Suspected unauthorized transactions.

  • Suspected fraud.

  • Other legitimate operational or legal reasons.

If we cancel an order after receiving payment, any amount due to you will be refunded in accordance with applicable law.

Returns, exchanges, cancellations, and refunds are governed by our applicable Return and Refund Policy and mandatory consumer protection laws.

SECTION 4 – PRICES, TAXES AND PAYMENT

The price applicable to your purchase is generally the price displayed when you submit your order.

Prices may change from time to time without affecting orders that have already been validly accepted, except where permitted by applicable law.

Depending on the destination and circumstances of the transaction, the final amount may include:

  • VAT.

  • Applicable taxes.

  • Shipping charges.

  • Customs duties.

  • Import charges.

  • Other applicable fees.

Where required, applicable charges will be disclosed before you complete your purchase.

You agree to provide accurate and complete billing and payment information.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We may decline or review a transaction if there is reasonable evidence of fraud, unauthorized use, payment irregularities, or unlawful activity.

SECTION 5 – SHIPPING AND DELIVERY

Orders are shipped in accordance with the Shipping and Delivery Policy applicable to dqdim.

Any processing, shipping, or delivery times displayed through the Services are estimates unless expressly stated otherwise.

Delivery may be affected by circumstances including:

  • Carrier capacity.

  • Public holidays.

  • Weather conditions.

  • Customs procedures.

  • Transportation disruptions.

  • Incorrect or incomplete delivery information.

  • Circumstances outside our reasonable control.

If your order is delayed, lost, or damaged during delivery, please contact us so that we can review the matter and provide assistance in accordance with applicable law.

Nothing in this section limits your mandatory consumer rights.

SECTION 6 – INTELLECTUAL PROPERTY

Unless otherwise indicated, the content made available through the Services is owned by, licensed to, or otherwise lawfully used by Danfoss Distribution II A/S or the relevant rights holder.

Protected content may include:

  • Text.

  • Product descriptions.

  • Photographs.

  • Images.

  • Graphics.

  • Logos.

  • Designs.

  • Videos.

  • Audio.

  • Software.

  • Trademarks.

  • Other website content.

You may access and use the Services for lawful personal and non-commercial purposes.

Unless permitted by law or authorized by the applicable rights holder, you may not reproduce, distribute, modify, publish, sell, commercially exploit, or create derivative works from protected content.

All intellectual property rights not expressly granted remain reserved by their respective owners.

SECTION 7 – THIRD-PARTY TOOLS

Our Services may provide access to tools, applications, payment services, analytics technologies, or other functionality supplied by third parties.

Such services may be subject to the relevant third party's own terms, conditions, and privacy policies.

We do not control all aspects of third-party services and cannot guarantee their uninterrupted availability.

Before using a third-party service, you should review the applicable terms provided by that service provider.

We may add, modify, or remove optional tools and functionality as our Services develop.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to websites, applications, or online services operated by third parties.

These links may be provided for convenience or to support functionality offered through our Services.

We are not responsible for the content, availability, privacy practices, security, products, or services of third-party websites that we do not control.

If you visit a third-party website, you should review its own terms and policies before submitting information or completing a transaction.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

dqdim uses Shopify as the ecommerce technology platform supporting our online store.

Shopify provides technology and infrastructure that may support functions such as:

  • Website operation.

  • Checkout functionality.

  • Payment processing.

  • Store security.

  • Technical infrastructure.

  • Ecommerce functionality.

However, products offered through dqdim are sold by:

Danfoss Distribution II A/S

Your purchase agreement for products sold by us is therefore with Danfoss Distribution II A/S, subject to the information provided during checkout and applicable law.

Shopify's role as a technology provider does not make Shopify the seller of products offered by Danfoss Distribution II A/S.

SECTION 10 – PRIVACY AND PERSONAL INFORMATION

Personal information collected through the Services is processed in accordance with our Privacy Policy and applicable data protection legislation.

Depending on your interaction with the Services, personal information may include:

  • Name.

  • Email address.

  • Telephone number.

  • Billing address.

  • Shipping address.

  • Payment information.

  • Order information.

  • Account information.

  • Communications with customer service.

  • Technical and device information.

Such information may be processed for purposes including order fulfillment, payment processing, delivery, customer service, returns, refunds, fraud prevention, security, legal compliance, and improvement of our Services.

Because our online store is powered by Shopify, Shopify may also process certain information in connection with providing its platform and related Services.

SECTION 11 – FEEDBACK, REVIEWS AND SUBMISSIONS

You may choose to submit reviews, comments, suggestions, ideas, photographs, or other feedback through our Services.

By submitting such material, you confirm that:

  • You have the right to submit it.

  • It does not unlawfully infringe third-party rights.

  • It does not contain unlawful or malicious material.

  • You have not intentionally provided false or misleading information.

Subject to applicable law, submitted material may be used for legitimate purposes relating to our business and Services.

We may remove content that violates these Terms, applicable law, or the rights of another person.

SECTION 12 – ERRORS AND INACCURACIES

Despite reasonable efforts to maintain accurate information, our website may occasionally contain errors, inaccuracies, or omissions.

These may concern:

  • Product descriptions.

  • Product specifications.

  • Prices.

  • Promotions.

  • Availability.

  • Shipping charges.

  • Delivery estimates.

  • Other website information.

We may correct or update inaccurate information when identified.

If an error materially affects an order you have already placed, we will handle the matter in accordance with applicable law and your statutory consumer rights.

SECTION 13 – PROHIBITED USE

You must not use our Services for unlawful, fraudulent, abusive, or unauthorized purposes.

Prohibited activities include:

  • Violating applicable laws or regulations.

  • Infringing intellectual property rights.

  • Engaging in fraudulent transactions.

  • Transmitting viruses or malicious software.

  • Attempting to bypass security measures.

  • Collecting personal information without authorization.

  • Interfering with website functionality.

  • Impersonating another person or entity.

  • Submitting deliberately false or misleading information.

  • Using the Services in a manner intended to harm other users or our systems.

Where reasonably necessary and legally permitted, we may restrict access to the Services in response to serious or repeated violations.

SECTION 14 – AUTOMATED ACCESS

Automated systems, software agents, crawlers, scraping technologies, or similar tools must not access or interact with our Services in a way that:

  • Circumvents security measures.

  • Interferes with website functionality.

  • Collects protected information without authorization.

  • Creates an unreasonable burden on our systems.

  • Violates applicable law or these Terms.

We may implement reasonable technical measures to protect the security and integrity of our Services.

SECTION 15 – SUSPENSION AND TERMINATION

We may suspend or restrict access to some or all of the Services where reasonably necessary, including in cases of:

  • Material violation of these Terms.

  • Fraudulent activity.

  • Unlawful use.

  • Security threats.

  • Abuse of the Services.

Termination or suspension does not affect rights and obligations that arose before termination.

Provisions that are intended by their nature to continue after termination will remain effective where applicable.

SECTION 16 – WARRANTIES

We make reasonable efforts to provide accurate product information and maintain the availability and functionality of our Services.

However, websites and digital services may occasionally experience technical errors, interruptions, maintenance periods, or other operational issues.

To the extent permitted by applicable law, we do not guarantee that the Services will always be uninterrupted or completely free from technical errors.

Nothing in these Terms excludes, restricts, or modifies any warranty, statutory guarantee, consumer right, or remedy that cannot legally be excluded or restricted.

SECTION 17 – LIMITATION OF LIABILITY

To the extent permitted by applicable law, Danfoss Distribution II A/S will not be responsible for indirect or consequential losses where liability for such losses may lawfully be excluded or limited.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

In particular, these Terms do not limit mandatory consumer rights available under applicable Danish or European Union legislation.

SECTION 18 – RESPONSIBILITY FOR VIOLATIONS

To the extent permitted by applicable law, you may be responsible for losses or reasonable costs directly resulting from:

  • Your material breach of these Terms.

  • Your unlawful use of the Services.

  • Your infringement of third-party rights.

  • Your violation of applicable law.

This section does not create obligations that cannot legally be imposed on consumers under applicable law.

SECTION 19 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

SECTION 20 – WAIVER AND ENTIRE AGREEMENT

Failure by us to exercise or enforce a right under these Terms does not automatically constitute a waiver of that right.

These Terms, together with the policies and conditions expressly incorporated into them, govern your use of our Services.

Nothing in this section limits mandatory rights available to consumers under applicable law.

SECTION 21 – ASSIGNMENT

You may not transfer your rights or obligations under these Terms where such transfer would violate applicable law or materially affect our rights without prior authorization.

Danfoss Distribution II A/S may transfer relevant rights and obligations as part of a legitimate:

  • Merger.

  • Acquisition.

  • Corporate restructuring.

  • Transfer of business operations.

Any transfer will remain subject to applicable law and will not remove mandatory consumer protections.

SECTION 22 – GOVERNING LAW AND DISPUTES

These Terms are governed by the applicable laws of Denmark, together with relevant European Union consumer protection legislation.

Where you are a consumer residing in another EU or EEA country, nothing in these Terms deprives you of mandatory consumer protections available under the law of your habitual residence.

If a dispute arises, we encourage you to contact us first so that we can attempt to resolve the matter directly.

Any unresolved dispute will be handled by the competent courts or applicable dispute-resolution bodies in accordance with mandatory law.

SECTION 23 – HEADINGS

Section headings are included for convenience and readability only.

They do not alter or limit the meaning of these Terms.

SECTION 24 – CHANGES TO THESE TERMS

We may revise these Terms from time to time to reflect changes in:

  • Our Services.

  • Business operations.

  • Technology.

  • Legal requirements.

  • Regulatory requirements.

The latest version will be published through our website with an updated revision date.

Where required by law, we will provide appropriate notice of material changes.

SECTION 25 – CONTACT INFORMATION

If you have questions regarding these Terms, our Services, products, orders, payments, deliveries, returns, or other matters, please contact us.

Store / Trade Name:
dqdim

Legal Company Name:
Danfoss Distribution II A/S

Registered Business Address:
Nordborgvej 81 Lunden
6430 Nordborg
Denmark

Email:
blossomjezek@gmail.com

Phone:
+45 52 84 17 63

Company Information

CVR Number:
41400749

P-Number:
1025882535

Industry Code:
521000 – Warehousing and storage

Registration / Start Date:
May 20, 2020

Country of Registration:
Denmark

Registration Authority:
Danish Business Authority (Erhvervsstyrelsen)

Company Document Issue Date:
July 11, 2026

Store Operator:
Danfoss Distribution II A/S

Store Name:
dqdim