Privacy Policy

Last Updated: September 7, 2026

This Privacy Policy describes how dqdim, operated by Danfoss Distribution II A/S (“we,” “us,” or “our”), collects, uses, stores, and discloses your personal information when you visit our website, use our services, purchase our products, communicate with us, or otherwise interact with our online store (collectively, the “Services”).

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood how your personal information is handled as described in this Privacy Policy.

If there is any conflict between our Terms of Service and this Privacy Policy regarding the collection, use, processing, or disclosure of personal information, this Privacy Policy will apply.

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1. Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be associated with you.

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

• Contact information, such as your name, email address, telephone number, billing address, and shipping address.

• Order and transaction information, including products you view, purchase, return, exchange, or cancel, as well as your order history.

• Payment information, such as payment method, payment confirmation, transaction details, and other information necessary to process payments.

• Account information, such as your username, password, account preferences, and settings.

• Customer service information, including information you provide when contacting us regarding an order, product, return, refund, or other enquiry.

• Device and technical information, including your device type, browser, network connection, IP address, and other online identifiers.

• Usage information, including information about how you access, browse, and interact with our website and Services.

We only collect and process personal information where permitted or required by applicable law.

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2. How We Collect Personal Information

We may collect personal information from several sources, including:

• Directly from you when you place an order, create an account, contact us, request customer support, make a return, or otherwise provide information to us.

• Automatically through our Services, including through cookies, pixels, and similar technologies when you browse or interact with our website.

• From service providers, including companies that provide payment processing, website hosting, shipping, analytics, customer service, and other operational services.

• From Shopify, where information is processed through the ecommerce platform used to operate our online store.

• From business partners and other third parties, where permitted by applicable law.

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3. How We Use Your Personal Information

We may use your personal information for legitimate business and operational purposes, including to:

• Process and fulfill your orders.

• Process payments and payment confirmations.

• Arrange shipping and delivery.

• Process returns, exchanges, refunds, and cancellations.

• Create and manage customer accounts.

• Provide customer support.

• Respond to questions and enquiries.

• Communicate important information regarding your orders or account.

• Improve and personalize our website, products, and Services.

• Understand how customers interact with our Services.

• Detect and prevent fraud, misuse, security incidents, and other unlawful activities.

• Protect our customers, business, website, and legal rights.

• Comply with legal, regulatory, tax, accounting, and other applicable obligations.

• Provide marketing communications where permitted by applicable law.

Where required, we will obtain your consent before processing personal information for a particular purpose.

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4. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate and improve our website.

These technologies may be used to:

• Remember your preferences.

• Maintain your shopping cart.

• Support account and checkout functionality.

• Understand website performance.

• Analyze how visitors interact with our website.

• Prevent fraudulent or malicious activity.

• Provide advertising and marketing where permitted.

Depending on your location, you may have the right to accept, reject, or manage certain categories of cookies through the cookie controls available on our website.

Disabling certain cookies may affect the functionality of some parts of our Services.

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5. How We Share Personal Information

We may share personal information with third parties where reasonably necessary to operate our business and provide the Services.

These third parties may include:

• Shopify and ecommerce technology providers.

• Payment processors.

• Shipping and logistics providers.

• IT and hosting providers.

• Cloud storage providers.

• Customer service providers.

• Analytics providers.

• Marketing and advertising service providers.

• Professional advisers where necessary.

• Government, regulatory, judicial, or law-enforcement authorities where required by law.

We may also disclose information in connection with a business transaction, including a merger, acquisition, restructuring, financing, insolvency, or sale of all or part of our business.

We do not disclose personal information for purposes unrelated to our Services except where permitted by law or with your authorization.

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6. Shopify

Our online store is powered by Shopify.

Shopify may collect and process information relating to your access to and use of our store in order to provide its ecommerce technology and related services.

Information submitted through our store may therefore be processed by Shopify and relevant service providers, including providers located outside your country of residence.

Shopify may also process certain information for its own purposes in accordance with its applicable privacy policies.

Your use of our Shopify-powered online store may therefore involve processing by both Danfoss Distribution II A/S and Shopify, depending on the nature and purpose of the processing.

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7. Marketing Communications

Where permitted by applicable law, we may use your contact information to send you information about products, services, promotions, or other commercial communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe function included in the relevant communication.

If you unsubscribe from marketing communications, we may still send you non-promotional communications that are necessary to manage your account, orders, transactions, returns, refunds, security matters, or customer service requests.

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8. Third-Party Websites

Our website may contain links to websites, services, or online platforms operated by third parties.

We are not responsible for the privacy, security, accuracy, or content practices of third-party websites that we do not control.

If you follow a third-party link, we recommend reviewing that third party's privacy policy before providing personal information.

The inclusion of a third-party link on our website does not necessarily mean that we endorse that third party or its products or services.

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9. Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children below the applicable age of legal consent.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action where required.

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10. Data Security

We use reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security of information transmitted electronically.

Please avoid sending highly sensitive or confidential information through unsecured communication channels.

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11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected.

The appropriate retention period may depend on factors including whether the information is necessary to:

• Process and maintain your orders.

• Maintain your customer account.

• Provide customer service.

• Process returns or refunds.

• Meet contractual obligations.

• Maintain business and transaction records.

• Comply with legal, tax, accounting, or regulatory requirements.

• Resolve disputes.

• Prevent fraud or misuse.

• Establish, exercise, or defend legal claims.

When personal information is no longer required, we may delete or anonymize it in accordance with applicable law.

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12. Your Privacy Rights

Depending on your country or region and applicable data protection law, you may have certain rights regarding your personal information.

These may include:

• Right of access – the right to request information about the personal data we hold about you.

• Right to correction – the right to request correction of inaccurate or incomplete personal information.

• Right to deletion – the right to request deletion of personal information in certain circumstances.

• Right to restriction – the right to request restriction of certain processing activities.

• Right to object – the right to object to certain processing activities.

• Right to data portability – the right, where applicable, to receive certain personal information in a structured and commonly used format.

• Right to withdraw consent – where processing is based on consent, you may withdraw that consent at any time.

• Right to complain – you may have the right to lodge a complaint with the competent data protection authority.

These rights are subject to applicable legal requirements, limitations, and exceptions.

We may need to verify your identity before processing certain privacy requests.

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13. EEA Privacy Rights

If you are located in the European Economic Area (EEA), your personal information may be protected by applicable European data protection legislation.

Depending on the circumstances and legal basis for processing, you may have the right to request access, correction, deletion, restriction, portability, or to object to certain processing.

Where processing is based on your consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

You may also have the right to lodge a complaint with your competent national data protection supervisory authority.

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14. International Data Transfers

Our use of Shopify and other international service providers may result in personal information being processed or stored outside the country in which you live.

Where personal information is transferred outside the European Economic Area or another jurisdiction requiring specific safeguards, appropriate legal transfer mechanisms will be used where required by applicable law.

These safeguards may include adequacy decisions, Standard Contractual Clauses, or other legally recognized transfer mechanisms.

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15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, Services, technology, or applicable legal and regulatory requirements.

When changes are made, the revised Privacy Policy will be published on our website and the “Last Updated” date will be updated accordingly.

Where required by applicable law, we may provide additional notice regarding significant changes.

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16. Contact Us

If you have questions regarding this Privacy Policy, our processing of personal information, or if you wish to exercise an applicable privacy right, please contact us using the information below.

Store Name:
dqdim

Legal Company Name:
Danfoss Distribution II A/S

Data Controller:
Danfoss Distribution II A/S

Registered Business Address:
Nordborgvej 81 Lunden
6430 Nordborg
Denmark

Email:
blossomjezek@gmail.com

Phone:
+45 52 84 17 63

Company Registration Information

CVR Number: 41400749
P-Number: 1025882535
Industry Code: 521000 – Warehousing and storage
Registration / Start Date: May 20, 2020
Country of Registration: Denmark
Registration Authority: Danish Business Authority (Erhvervsstyrelsen)
Company Document Issue Date: July 11, 2026

For the purposes of applicable data protection laws, Danfoss Distribution II A/S is the data controller responsible for the processing of personal information described in this Privacy Policy.